Frequently Asked Questions
What is your cancellation policy?
Space is limited in training courses and your spot is not guaranteed until we have received payment or issued an invoice to a bona fide company, organization or government agency.
Your course fees and gear rental fees are fully refundable if you cancel at least two weeks (14 days) prior to the first day of the course. Notice of cancellation must be received in writing and you must ensure that you get a confirmation of cancellation in return.
Cancellation less than 14 days prior to the first day of the course will result in the loss of the full course fee. Registrations may be transferred to another person but please notify us of the change.
Raven Rescue reserves the right to cancel any course due to insufficient registrations or unsafe conditions. If Raven Rescue cancels a course, you will receive a full refund or may choose to transfer your payment to a future course.
